Policies

Safety and inclusion is a top priority for everyone at Point-One Tennis.​

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Each venue will have it's own Welfare Officer and policies, that you can find on their website or noticeboard. We also have a dedicated  Safeguarding & Welfare officer at Poynton Tennis Club Jo Melville, who can be contacted at ptcsafeguarding@gmail.com if you have any questions or concerns. 

 

All of our coaches are LTA Accredited, meaning they have all completed a national safeguarding course within the last three years, have a DBS check and have been approved by the LTA to coach. 

 

We have a number of policies and procedures in place to ensure we run safe, inclusive and fun activities at all times. We work closely with each venue and Club Welfare Officer to try and exceed the LTA safeguarding national standards.

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Weather

Yes – It rains a lot in this country! Our philosophy is that we aim to not cancelled lessons unless conditions become unsafe or we believe children wouldn't enjoy themselves. If we cancel a session for any reason we will arrange catchup sessions during the half term break or at the end of the term where possible. If this is not possible then we will forward a credit to the value of the session(s).

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Bookings

We require you to book your place on our courses by booking online. Go to our website and follow the booking links.​

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Booking Conditions

• All course bookings are subject to availability.

• Bookings are non refundable after purchase unless we are presented with a valid medical certificate declaring the participant unfit to attend.

• It your responsibility to check that you have been enrolled for the correct course, and that you are aware of the correct timings of this class.

• You will be required to notify us of any medical conditions for anyone participating on our courses.

• We reserve the right to amend any terms and conditions within this document.

 

Payment
You must book and pay in full for the course you wish to attend. Once payment is received unless you are contacted by a member of staff you place is confirmed

 

Payment Guarantees
Once registered on one of our coaching courses we can guarantee:

• You are assured of your place for the duration of the term.

• The same coach will run your sessions, unless unavoidable.

• The appropriate court space and equipment will be provided.

• The coach will provide a safe learning environment to the best of their ability.

• We will provide any relevant feedback to clients.

 

Cancellation Policy

• If you are unable to attend a coaching session you will not be entitled to a refund.

• Bookings are non refundable after purchase. If We are presented with a valid medical certificate declaring the participant unfit to attend We will provide a credit note.

 

General Policies

• Wecan accept no responsibility for loss, theft or damage to any personal items whilst on our courses.

• You should wear appropriate tennis or sportswear to coaching sessions.

• Only recognised non marking tennis shoes may be worn on tennis courts. All activities at schools children should wear sensible sports clothing or PE kits.

• You are responsible for arriving on time for each coaching session. It is also Your responsibility to be on time for collecting younger players, and communicating any changes in pick up methods.

• Any aggressive actions (verbal/physical) towards our staff, employees or clients will not be tolerated.

• We reserve the right to decline access to anyone who does not comply with our policies. You will have no right to a refund in this case.

• Any consistently bad or disruptive behaviour will not be tolerated.

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